Case studies / New South Head Road medical suite

Accreditation-Ready Cleaning for a New South Head Road Medical Suite

This page sets out how Pro Clean Corp builds a documented environmental cleaning program for a small general practice and allied health suite on the first floor of a mixed-use building on New South Head Road, Rose Bay NSW 2029 — typically three or four consult rooms, a treatment room, sterilisation bay, reception and waiting area, staff kitchen and two bathrooms, sharing a building with retail below and apartments above. It describes the method and the deliverables, not a client story.

Site typeSmall medical suite, 150 to 250 m² — Rose Bay 2029

ProgramClinical scope, five nights a week after close

Set-upWalkthrough, zone map, then full documentation

You receiveScope, product register, clearances, dated logs

What the suite needs

A long-standing informal arrangement is usually reliable and well liked, and completely undocumented: no written scope, no product register, no dwell-time discipline on disinfectants and no record of which rooms were cleaned on which night. The suite is visibly clean, but there is no evidence of a systematic environmental cleaning program to show an assessor.

Two practical issues turn up in almost every suite of this type. Bathroom and kitchen cloths get used interchangeably with consult room surfaces, and the building's waste route often stages clinical waste in a shared corridor visible to patients arriving for evening appointments.

How we build it

A written room-by-room scope separating clinical zones from non-clinical, with a fixed cleaning sequence that always finishes at the dirtiest point
Colour-coded microfibre and a clinical-only mop system, with a documented laundering cycle
A product register listing every chemical with its TGA listing number, dilution and required dwell time, filed on site with safety data sheets
Clean-then-disinfect sequencing on examination couches, treatment chairs, trolleys, light handles and tapware
Waste segregation reworked with the building manager so clinical waste is staged in the service corridor rather than the patient-facing one
A dated, signed visit log left after each clean and a monthly supervisor audit with photographs
Police check confirmations for every rostered cleaner, copied to the practice staff register

What you get

One folder containing the four documents an assessor asks for: the room-by-room scope, the product register with safety data sheets, the staff clearances, and the dated signed visit logs. It is assembled as the program runs rather than reconstructed the week before a survey, which is the part practices consistently underestimate.

Pricing is a fixed monthly figure quoted after a clinical walkthrough and itemised task by task. Crews are directly employed and police-checked, we carry $20 million public liability cover with the certificate of currency available on request, and the agreement runs month to month with 30 days written notice.

Frequently asked questions

Why do small practices get caught out at accreditation?

Because the cleaning is usually adequate while the paperwork behind it does not exist. A pre-assessment asks for evidence of a documented environmental cleaning program, and there is nothing to hand over. It is a surprisingly common failure point for small suites.

How much documentation does a small practice actually need?

A written room-by-room scope, a product register with TGA listing numbers and safety data sheets, evidence that staff are police-checked, and a dated record of each visit. Four documents. Most practices are missing three of them until an assessor asks.

Does a documented clinical scope cost more than an informal clean?

Usually a little, because a documented clinical scope takes longer than an informal visit and adds record-keeping. We quote it as a fixed monthly figure itemised task by task, so you can see precisely what the clinical requirements add before you commit to anything.

What happens at the monthly audit?

A supervisor attends outside the cleaning shift, works through the scope room by room, photographs the result and issues a dated report to the practice manager. Anything below standard is rectified before the next scheduled visit.